Shipping Policy & Information
Thank you for your interest in Best Damn Cookies. Please take a minute to take a look at our Shipping Policy.
Currently we partner with UPS to offer discounted Ground Shipping which guarantees delivery within 1-5 business days. The delivery date is set at the time of pick up according to the distance the package is traveling. Any packages not delivered by the set date are eligible for a refund.*
If you are in our recommended delivery zone, shipping time is typically 2-3 days. If you feel your order may not arrive on time, you have the option of shipping UPS 2nd Day Air Shipping which is guaranteed in two days but an additional cost to you. Shipping is estimated based off of flat rate or local (Brooklyn) delivery prices. We do not profit off shipping, but do account for packaging materials used. If shipping costs are significantly lower than quoted, we will refund you the difference via PayPal.
We take complete care in packaging each cookie for shipment using packaging materials and sturdy positioning. Once the package leaves our hands we cannot guarantee how they will arrive to you. If any breakage occurs during shipping, NO refunds will be issued. If you would like to purchase insurance to cover any accidents caused by UPS, please let us know immediately.
*Please note the refund only covers the cost of shipping unless you have purchased insurance to cover the contents of your package.
Cookies are shipped Monday through Thursday on either the day the order is received or the day after (depending on the time of day in which the order is processed). Orders received between Friday through Sunday are processed on the immediate Monday following. This is to account for packages being held through the weekend at many shipping facilities (leading to spoiled cookies).