Thank you for your interest in Best Damn Cookies. Please take a minute to take a look at our Refund Policy.
In the event we cannot bake the cookies you have ordered on a given date, a refund will be made. If you choose to cancel an order before it's produced, a refund will be given at the discretion of the baker. If no preparation has been done for the order, a full refund will be issued.
We take complete care in packaging each cookie for shipment using packaging materials and sturdy positioning. Once the package leaves our hands we cannot guarantee how they will arrive to you. If any breakage occurs during shipping, NO refunds will be issued. If you would like to purchase insurance to cover any accidents caused by UPS, please let us know immediately.
Due to the nature of our product, we cannot refund, credit, or exchange your order if the carrier fails to deliver within the designated 2-3 day window from when it leaves our hands.